If you have any query with your order or delivery then please contact us via email or by phone during our normal office hours. We do aim to deliver on the estimated times shown at time of order but unfortunately this is not always the case. Please let us know if you require contact from the courier and ensure you have left us with a mobile phone number so that our couriers can contact you when your item is out for delivery.
Our couriers will deliver to blocks of flats but will only deliver to the ground floor, front door only due to time restraints & health & safety reasons.
Our standard delivery service is working days only, Monday to Friday 8am - 6pm. For an extra charge we can offer a premium Saturday delivery service to certain area's of the UK. This option will be shown at checkout if available to your area or you can call us to arrange this service.
We can pass this request onto our couriers but unfortunately this cannot be guaranteed. Our couriers have a set route that they will work to & cannot be specific about delivery times due to a number of factors including traffic, their route changing, congestion, road closures & the amount of orders being delivered or collected. We can offer a guaranteed morning delivery if required for an extra charge. Please contact us before placing your order to enquire about this.
At time of order you can arrange to have the goods delivered to a different address where somebody will be available to sign for them. This must be done at checkout before completing the purchase. You can request that the goods are left with a neighbor by leaving a note clearly visible for the delivery driver. Deliveries are made 8am - 6pm Monday to Friday. We can offer Saturday delivery or morning delivery for extra charges. Please contact us about this before ordering or select this option if available at checkout.
If there are visible signs of damage to the packaging whilst being delivered then please ensure that the delivery is signed for as damaged & that the delivery driver is informed. With all damage claims we request a number of photo's so that we can assess the nature of the damage & rectify this for you. Please do not throw any of the original packaging away as anything that may be needed to be returned must be done so in its original packaging.
You must inform us within 14 working days if you wish to return your order. Please contact us before returning the goods so that we can issue a returns number that we can then trace. Items being returned must be unused, in there original packaging or adequate packaging to protect the goods from being damages & in saleable condition. The cost & arrangement of returning the goods is the buyers responsibility. Any fee's & return costs will be deducted from the final refund amount. If upon inspection the returned products are found to be unsaleable or used then a refund may not be issued or only a partial refund offered.
All of our items come flat packed in boxes & are supplied with fitting instructions, tools & fixings ready to build them. If for whatever reason the instructions or fittings appear to be missing then please do not hesitate to contact us & we'll arrange to send these out to you
To save on space many parts are stored inside compartments within the sofa bed. Underneath the sofa bed base there is a Velcro or zip where you should find the various items such as legs, pillows or fixings.
We only sell quality mattresses sourced from the world's best & trusted independent manufacturers. They are quality tested & comply with British Standards. The mattresses are cleverly shrunk down for ease of handling & shipping by vacuum rolling them into a polythene roll. As with all mattresses it may take a few days for your mattress to settle to its correct shape once opened & for your body to adjust to it. New Mattresses sometimes smell rather strange initially, this smell is normal & will also disperse after a few days. We strongly recommend that you are sure of the mattress you are purchasing & that it will be suitable before ordering & advise on researching thoroughly beforehand. Because of their nature, mattresses are difficult to return once they have been taken out of their packaging. We will only accept responsibility for the return of a mattress if there is deemed to be a genuine manufacturing fault upon inspection. A mattress that is stated as being 'uncomfortable' is not deemed to be a manufacturing fault & merely depends on the individual & their past & expected sleeping experiences. It is worth noting that for a person to become accustomed fully to a new mattress can take some time.
The sprung wooden slats supplied with most of our beds must always be fitted correctly to ensure stability of the bed & to ensure the optimum sleeping position. Wooden slats need to be placed with the top of the arch facing upwards.
Our office hours are 9am to 5pm Monday to Friday where we are contactable by telephone or email. Our office's are closed bank holidays & weekends. We do operate remotely out of these office hours & try to respond to email enquiries where possible during evenings until 6pm & throughout the day at weekends however if we can't access the information you require you will receive a response the next working day at the soonest opportunity.
Unfortunately this is not a service we currently offer. There are companies that do offer this service depending on which area of the UK you are based.
We cannot guarantee to be the cheapest, only if comparing 100% like for like on products. Many of our designs have been copied or have had different versions of them created by our competitors & at first glance we may appear slightly more expensive in some instances. We deal only with reputable manufacturers that comply with strict UK laws such as Fire Safety Regulations. All of our products such as sofa beds, beds & mattresses are manufactured from UK Fire regulated foam & materials. This naturally increases the cost of our products but ensures we comply with the law & gives our customers assurance that our products are safe & tested as required. Our products are also robust & sturdy & will contain more materials than many of our rivals who have cut the cost of their products by using cheaper & less materials. Our fabrics & faux leather materials are of a higher quality & thickness than many others selling similar products & the stitching is also of a better quality due to the latest technology being used as well as the finest threads. Beware cheaper imitations - Cheaper is not always better - Cheaper is not always safe!
Please refer to our Delivery policies for more detailed information. However, in this instance we recommend that you add a message in 'notes to seller' when ordering or contact us immediately before or after ordering giving us the specific date you would like delivery scheduled for. Please note that the free standard service, delivery is week day only 8am - 6pm with no specific time given. If you would like a Saturday delivery or a morning delivery we can arrange this at an extra cost. You would need to contact us during office hours to arrange this & there would be an extra charge.
Our delivery policies contain more detailed information on this. If you need your order shipping somewhere else then this is quite common. It is important that when placing the order you add the correct shipping address before finalising the purchase at checkout.